We all thought we knew what stewarding was and then in 2012, the Olympics came to London. Seemingly over night, the role of the stewarding changed from being one of simply directing people and keeping things moving to being part of the experience and flavour of the event itself.
It is for this reason that we now have a new dedicated training scheme for new recruits and exisiting staff to brush up on their skills. We instill in our staff that their enthusiasm should be that of a good, friendly, efficient job. This is an integral part of the way the event is perceived by the public.
We choose our leads very carefully to encourage all the boys and girls, come rain or shine, to come with a smart turn out, professional manor and friendly face.